1. 30-day money-back guarantee
Unless a product page or order states otherwise, first-time purchases of eligible Shared Hosting, WordPress Hosting and Business Email plans may be cancelled within 30 calendar days of the original activation date.
The guarantee applies to the base recurring service fee only and is limited to one eligible first-time purchase per customer, person, business, payment method or related account.
Refund approval is subject to account verification and compliance with the Terms & Conditions.
2. Non-refundable products and charges
Domain registrations, domain renewals, domain transfers, registry charges, redemption fees and privacy add-ons are non-refundable after submission to the registry or registrar.
VPS, Managed VPS, Dedicated Servers and other immediately provisioned infrastructure are non-refundable once activated unless the order page expressly includes a refund period.
SSL certificates, software licences, control-panel licences, IP addresses, setup fees, migration fees, administrative charges, custom work, add-ons and third-party products are non-refundable once issued, activated or performed.
Taxes, currency-conversion costs, bank charges and payment-processor fees may be excluded from a refund where they cannot be recovered by Prixhost.
3. Renewals
Renewal payments are generally non-refundable. Customers should cancel services or disable automatic renewal before the renewal date.
A duplicate renewal or clear billing error should be reported promptly so Prixhost can investigate.
Failure to use a service, forgetting to cancel, or leaving a service inactive does not automatically create a refund entitlement.
4. Promotional and bundled services
If a refunded hosting plan included a free or discounted domain, licence, migration or other bundled benefit, the normal cost of that benefit may be deducted from the refund.
Promotional credits, coupons, account credits and free service periods have no cash value and are not refundable.
5. Abuse, violations and chargebacks
Accounts suspended or terminated for spam, fraud, phishing, malware, prohibited content, security abuse, payment disputes or other material violations are not eligible for a refund.
Opening a chargeback without first contacting Prixhost may result in immediate service suspension while the payment dispute is investigated.
Fraudulent or duplicate refund requests may be rejected.
6. How to request a refund
Send the request from the registered account email address to prixhost@gmail.com, or open a billing ticket through the Client Area.
Include the service name, invoice number, reason for cancellation and confirmation that important data has been backed up.
Prixhost may request identity, account or payment verification before processing the request.
7. Processing time and refund method
Approved refunds are returned to the original payment method where practical. If that is not possible, an alternative method or account credit may be offered.
Prixhost may approve the request within several business days, but the bank or payment provider may require additional time before the funds appear.
A service may be terminated immediately after a refund is approved. Customers should download or migrate all required data before submitting the request.
8. Partial refunds and service credits
Unused portions of monthly or annual plans are not automatically refundable after the eligible guarantee period.
Service credits, partial refunds or goodwill adjustments may be offered at Prixhost's discretion and do not create an ongoing obligation.
Any separate written service-level agreement will govern credits for qualifying downtime.
9. Policy changes and contact
This policy may be updated when products, payment methods or business practices change. The version published at the time of purchase may be considered when reviewing a request.
Refund and billing questions can be sent to prixhost@gmail.com.